National News
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Collision Repair Shops Should Leverage AI to Improve Customer Experience, Capture Jobs
Artificial intelligence can increase capture rates, streamline customer communications and more -- and it's only getting better. -
Collaboration Between Insurers, Repairers Important for Both to Achieve Customer Satisfaction
CCC’s “Moments of Truth” study found claims customers value a clear explanation of the process over a speedy repair. -
Employee Benefits No Longer Just ‘Nice to Have’ for Collision Shops
Organizations like Decisively and SCRS are making it more affordable for collision shop owners to offer benefits to employees. -
Allstate Sues Hyundai, Kia Over Fire Risk and Recalls
Allstate and its subsidiaries claim their insured customers suffered extensive damages as a result of vehicle fires. -
Ford Reassigns 400 Bronco Workers Amid 10% Sales Drop
The employees will move to either Ford's Dearborn Engine Plant or Monroe Parts Depot in the first quarter of 2025. -
Collision Industry Conference: Study to Look at ADAS Trends; Students Share What They Want in a Shop
Attendees of the most recent Collision Industry Conference heard firsthand from students what they will look for in an employer. -
Thanksgiving Travel Projected to Hit Record High: Nearly 80 Million on the Move
Lower gas prices are partially to credit for a surge in the number of Americans traveling by car, but increases in air, train and cruise travel are also expected. -
GM Collision Assistance App Contacts Driver at Accident Scene, Helps Them Choose Repair Shop
Crash detection data from the new GM Collision Assistance app could also be used by insurance companies and auto body shops to speed up the repair process and capture business. -
‘Two Bites of the Apple’: Small MSO Sales Can Mean Double Rewards for Sellers
Small MSO sellers are frequently reinvesting part of the proceeds into the business to ensure continued growth under the new owner.
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