From the Desk of Mike Anderson
From the Desk of Mike Anderson
From the Desk of Mike Anderson: Creating an Action Plan is Key to Reaching Business Goals
Collision shop owners often have a goal, but they don't always have a strategy in place to achieve it.
From the Desk of Mike Anderson: Common Situation in Shops Damages Vehicle Interior
Pooling rain water and sunlight led to an unexpected consequence.
From the Desk of Mike Anderson: How to Ensure You — and Your Techs — Have Adequate Business Insurance Coverage
Now is the time to take steps to document your company assets, and to talk with your business insurance advisor about your policy.
From the Desk of Mike Anderson: Increase Your Auto Body Shop’s Closing Ratio by Countering Customer Concerns
If you capture just 10% of lost sales, you add to your annual sales without spending a dime more on marketing.
From the Desk of Mike Anderson: Adding for the Necessary Repair of Adjacent Panels
A recent “Who Pays for What?” survey found more than 1 in 10 shops have never sought to be paid for repairing “mating" panels after the removal of a damaged panel.
From the Desk of Mike Anderson: How to Shape ‘Customer Experience' to Set Your Collision Repair Shop Apart
From the Desk of Mike Anderson: How to Shape ‘Customer Experience' to Set Your Collision Repair Shop Apart There's a difference between customer service and customer experience, and focusing on the latter can pay off.
From the Desk of Mike Anderson: Doing More Calibrations 'In-House' Often Doesn’t Mean in Your Shop
Mike clarifies how existing body shops, most of which just don’t have the right space and conditions to do this work accurately, should bring it "in house.
From the Desk of Mike Anderson: Does Your Shop Lump In Unrelated Costs with ‘Paint Materials’?
Written by Mike Anderson, Autobody News Published Sept. 5, 2023 A reader recently sent me a question related to refinish materials.
From the Desk of Mike Anderson: Technical and Financial Considerations Related to Your Paint Department
Written by Mike Anderson, Autobody News Published Aug. 8, 2023 Based on a question I received from an Autobody News reader, I’m going to focus my next couple of articles on refinish-related items I think you should know or think about.
From the Desk of Mike Anderson: Creating an Extraordinary Customer Experience Before, During and After Collision Repairs
Written by Mike Anderson, Autobody News Published July 5, 2023 In an earlier column, I shared part of a conversation I had with one of my teammates at Collision Advice, Sheryl Driggers, about what she sees it takes to create an extraordinary customer experience at your auto body shop.
From the Desk of Mike Anderson: How to Create a Winning Customer Experience
Written by Mike Anderson, Autobody News Published June 7, 2023 A lot of people think Collision Advice is just Mike Anderson, but I think it's important people understand it’s so much more.
From the Desk of Mike Anderson: Calculating the ROI in ‘Growing’ Your Own New Body Techs
Written by Mike Anderson, Autobody News Published May 9, 2023 More collision repair shops are recognizing they’ll never be able to find all the experienced body technicians they will need, and they instead will need to develop one---or more---themselves.
From the Desk of Mike Anderson: Are You Giving Your Estimators the Time and Training Needed to Succeed?
Written by Mike Anderson, Autobody News Published April 5, 2023 We at Collision Advice recently reviewed some data on the average collision repair severity in each state, and not surprisingly, it has continued to rise.
From the Desk of Mike Anderson: My ‘Wish List’ of Changes to Improve the Collision Repair Industry
Written by Mike Anderson, Autobody News Published March 8, 2023 Once a year or so, I compile my “wish list” for the industry, the changes---in some cases, long-awaited changes---I’d like to see happen to help our industry.
From the Desk of Mike Anderson: The Customer Experience and Overworked Admin Staff
Written by Mike Anderson, Autobody News Published Feb. 7, 2023 I had the privilege and honor of addressing the hundreds of professionals at the Collision Industry Conference (CIC) in Palm Springs, CA, in January, and I wanted to share some of what I said there.
From the Desk of Mike Anderson: Alignments Too Critical for Collision Repair Shops to Not Do Them In-House
Written by Mike Anderson, Autobody News Published Jan. 4, 2023 During a recent meeting I had with my SPARTAN 300 20 Group, we reviewed some vehicle crash test videos posted by the Insurance Institute for Highway Safety, like this one showing a side crash test of a 2022 Toyota Corolla.
From the Desk of Mike Anderson: Are You Itemizing the Vehicle Prep Steps Necessary Prior to ADAS Calibrations?
From the Desk of Mike Anderson: Are You Itemizing Vehicle Prep Steps Necessary Prior to ADAS Calibrations? Written by Mike Anderson, Autobody News Published Dec.
From the Desk of Mike Anderson: What You’re Missing by Not Researching Battery Disconnect and Reconnect Procedures
Written by Mike Anderson, Autobody News Published Nov. 8, 2022 During a recent collision industry seminar I was teaching, I asked if there were any technicians in the class, and several people raised their hands.
From the Desk of Mike Anderson: Now is Not the Time for Collision Repairers to Give Up on OEM Certifications
Written by Mike Anderson, Autobody News Published Sept. 23, 2022 I’ve recently started to get a lot of phone calls and questions from shops when I’m doing seminars asking, “Mike, should I renew my shop’s OEM certifications?” I say the answer is absolutely yes.
From the Desk of Mike Anderson: Your Auto Body Shop Needs to Provide Consumers ‘Social Proof’ You’re Their Best Choice
Written by Mike Anderson, Autobody News Published Sept. 08, 2022 When I was in Chicago recently, I had an opportunity to go to lunch with Nick Schoolcraft and Tina Biancalana from Phoenix Solutions Group, which offers marketing and strategic solutions for collision repair businesses.
From the Desk of Mike Anderson: Don’t Let Higher Sales Take Your Eye Off the Ball
Written by Mike Anderson, Autobody News Published Aug. 10, 2022 There’s an expression I’ve been thinking about in relation to the collision repair industry: “Pigs get fat and hogs get slaughtered.
From the Desk of Mike Anderson: Collision Repair Shops Play Vital Role in Helping Reduce Vehicle-Related Deaths
Written by Mike Anderson, Autobody News Published Jul. 05, 2022 I read a sobering article in The Washington Post recently that I think offers some insights into where vehicle technology is likely headed.
From the Desk of Mike Anderson: 3 Phrases I’ve Heard with Potential Power in the Collision Repair Industry
Written by Mike Anderson, Autobody News Published Jun. 06, 2022 I’ve recently heard three people I respect in the collision repair industry each quote a different phrase that really resonated with me.
From the Desk of Mike Anderson: 7 Steps to Implementing Improvements Within Your Auto Body Repair Business
Written by Mike Anderson, Autobody News Published May. 10, 2022 “I have all these great ideas, but I can’t get my people at the shop to help implement them.
From the Desk of Mike Anderson: Tips to Help Auto Body Shops Get Paid for Crucial Step of Destructive Weld Testing
Written by Mike Anderson, Autobody News Published Apr. 04, 2022 In a previous column, I wrote about the critical necessity to perform destructive testing of welds prior to welding on any vehicle---and regardless of whether your shop is being paid for that procedure.
From the Desk of Mike Anderson: Destructive Weld Testing a Crucial Step You Should Be Paid to Perform
Written by Mike Anderson, Autobody News Published Mar. 08, 2022 One of the few discouraging statistics for me from the “Who Pays for What?” surveys we’ve been conducting since 2015 involves destructive testing of welds.
From the Desk of Mike Anderson: Resources to Combat Collision Parts Supply Chain Challenges
Written byMike Anderson, Autobody News Published Feb. 08, 2022 I can’t speak with auto body shop owners, managers or estimators for long these days without the subject of parts supply challenges being raised.
From the Desk of Mike Anderson: Can You Meet Collision Repair Shop Customers’ Changing Expectations of Service?
Written byMike Anderson, Autobody News Published Dec. 20, 2021 I recently had the opportunity to meet in person with many of my 20 Group clients, and one of the things that came up was collision repair customers are not as patient as they used to be.
From the Desk of Mike Anderson: When it Comes to Auto Body Shop Technician Compensation, Something Has to Change
Written by Mike Anderson, Autobody News Published Nov. 29, 2021 Something has to change. I’ll tell you up front: I’m going to be repeating those four words a number of times as you read through this article.
From the Desk of Mike Anderson: The Collision Repair Training Program We Need in Every Market
Written by Mike Anderson, Autobody News Published November 8, 2021 I know that easily one of the top challenges at many collision repair businesses around the country is finding skilled technicians, either entry-level or those with more experience.
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