Waymo One announced its fully autonomous ride-hailing service is now available to everyone in Los Angeles, 24/7. The service, which began commercial operations earlier this year, has quickly gained popularity, with nearly 300,000 people joining the waitlist prior to the official rollout.
The company said its service has received overwhelmingly positive feedback, with riders in Los Angeles rating their experience an average of 4.7 out of 5 stars. According to a recent survey, 98% of riders expressed satisfaction with the service, while 96% found it to be a useful transportation option.
“Now is an exciting time to welcome everyone in Los Angeles along for the ride,” said Tekedra Mawakana, co-CEO of Waymo. “Our service has matured quickly, and our riders are embracing the many benefits of fully autonomous driving. We’re so grateful to all of our first riders in LA, and we can’t wait to serve more riders soon.”
The service currently covers nearly 80 square miles of Los Angeles County, including Santa Monica, Hollywood Boulevard and the University of Southern California. Waymo plans to expand its coverage further as it scales its operations, mirroring its growth in San Francisco and Phoenix.
Waymo One emphasized the convenience and productivity its service offers to riders navigating LA’s notorious traffic. Riders have used the service to relax, work or even prepare for auditions while en route. Waymo is also deepening its community ties by partnering with local organizations like She is Hope, a nonprofit focused on empowering single mothers in Los Angeles.
“Riding with Waymo was an incredible experience -- smooth, safe and truly impressive,” said Tisha Janigan, founder of She is Hope. “Access to Waymo could be a game-changer for the women we serve, offering a nonjudgmental, reliable transportation option that prioritizes safety.”
Waymo is also serving as the Official Ride-Hail Partner of the Los Angeles Auto Show, taking place from Nov. 22-Dec. 1, where attendees can learn more about the service.
To experience Waymo One, riders in Los Angeles, San Francisco, or Phoenix can download the app and book a ride today.
