Women are steadily transforming leadership in the traditionally male-dominated collision repair industry, as Fix Auto USA recognized two influential figures -- Lynn Werner and Amanda Fazio -- for their exceptional impact on the business and their communities.
In celebration of International Women’s Day and Women’s History Month, Fix Auto USA spotlighted Werner, a franchisee, and Fazio, an HR director, both of whom have emerged as driving forces behind the organization’s growth and culture.
Werner, a franchisee at Fix Auto Deer Valley and Fix Auto Norterra, entered the industry in 2018 with no prior collision repair experience. Her background in accounting and franchise operations helped her identify a business opportunity, and her determination propelled her to success.
“It’s about stepping in, speaking up and making sure that your voice is heard,” Werner said. Her efforts earned her the Franchisee Engagement Award and the respect of industry peers.
Werner credits her achievements in part to mentorship from fellow female leaders. “Being a woman in this industry means leading with confidence, empathy and resilience,” she said. “It’s about standing your ground and showing others that you’re more than capable.”
Her advice to other women entering the field: “Stay on top of your game, be confident in your skills, and never let anyone make you feel less capable because of your gender.”
Fazio, director of human resources at Puget Group -- an operator of 18 Fix Auto USA and 37 CARSTAR locations -- has also advanced through the ranks since joining Fix Auto in 2014. In January 2024, she was appointed to build and lead the HR department for Puget’s 585 employees.
“He places his confidence and trust in me, empowering me to make decisions and giving me strategic autonomy over my department,” Fazio said of Puget Group owner Joe Morella. Under her leadership, the HR team has implemented key programs such as structured performance reviews, bonus systems tied to KPIs, and employee career path development.
Fazio emphasized the importance of women in leadership roles and the evolving landscape of the industry. “Women have been a big part of Fix Auto USA since I started, and more women are becoming GMs and leaders in the industry,” she said. “Leadership in collision repair is not defined by gender -- it’s about demonstrated individual ability and contribution.”
Mentorship is also central to Fazio’s work. “I’ve seen women grow from CSR roles to not only shop management, but also positions in accounting, HR and analytics,” she added.
Sabrina Thring, president of Driven Brands Collision Group, praised the contributions of both leaders. “Their leadership, determination and commitment to their teams are shaping the future of the collision repair industry. We’re excited to support them and look forward to their continued success,” Thring said.
