Rivian Chooses Kapalama Kai for First Service Center Location in Hawai‘i
Published Sept. 14, 2023
Kamehameha Schools welcomes Rivian to its tenant ‘ohana in Kapalama Kai, as the electric vehicle manufacturer prepares to open its first service center in Hawai‘i by the summer of 2024.
Located a block from Dillingham Plaza at 1603 Dillingham Boulevard, the 15,181-square-foot facility will be fully equipped to manage vehicle deliveries, along with comprehensive bumper-to-bumper maintenance and repairs for Rivian’s R1 vehicles and commercial vans.
“Enhancing the resiliency of Kapalama Kai requires attracting businesses and opportunities that spark innovation and drive industry growth,” said Bobbie Lau, senior asset manager at Kamehameha Schools. “Being home to Rivian’s first Hawai‘i location aligns with our vision for Kapalama Kai as an innovative community dedicated to ensuring the health and vibrancy of 'aina while setting the foundation for a comprehensive multimodal transportation hub.”
Founded in 2009, Rivian is known for its tailored online ordering system and direct-to-consumer approach. The company’s lineup includes the all-electric R1T pickup and R1S sports utility vehicle, both built on an innovative skateboard platform that integrates essential components beneath the wheel height, optimizing interior space while housing the battery pack, drive units, suspension, braking and thermal system. The R1T and R1S boast 400 and 390 miles of range, respectively.
To help customers make the most out of their Rivian adventure vehicles, the company offers both remote and field service backed by a fleet of Rivian Service Technicians who can perform the majority of service needs right at customers’ homes or wherever their vehicles may be. The Honolulu Service Center will serve as the headquarters for Rivian's Hawai‘i Service Team, as well as accommodating the company's vehicle operations, delivery and mobile operations teams for the local region.
The new service center is a key element of Rivian’s strategy to expand its service network by more than 100% in the upcoming year. The company is actively recruiting for service technicians and support staff for the location with plans to bring on several dozen local employees.
“We’re excited to begin the development of our Honolulu Service Center, which will provide full service to Rivian vehicles on the island of O‘ahu,” said Noe Mejia, vice president of service operations at Rivian. “In addition to O‘ahu, this service center will serve as a hub for mobile service throughout the state.”
To learn more about Rivian’s vehicles and comprehensive customer support services, visit www.rivian.com.