Mitchell has launched a virtual estimating service in collaboration with Collective Sourcing, which is set to transform claims processing for U.S. auto insurers. This service uses Mitchell’s advanced technology to enable quick, on-demand damage appraisals.
The new service integrates Mitchell's Guided Photo Capture, WorkCenter Assignment and Cloud Estimating solutions, allowing consumers to easily submit vehicle photos for quick estimates.
“The estimating process is the most important driver of a policyholder’s digital satisfaction. However, insurers are meeting customer expectations just 35% of the time, according to a recent J.D. Power study,” said Collective’s Managing Director Jeff Waack. “The use of our on-demand estimating service with Mitchell’s technology can help carriers exceed consumers’ digital delivery expectations for far less expense than traditional appraisal methods.”
This initiative follows a successful multi-year pilot that produced more than 300,000 estimates, showing potential to enhance policyholder satisfaction.
“The launch of this on-demand estimating service is yet another example of the value that Mitchell and its technology bring to auto claims handling,” said Scott Kozak, senior vice president of insurance client service at Mitchell. “Through our collaboration with Collective, we look forward to helping P&C carriers in the U.S. reduce settlement time, enhance policyholder satisfaction, minimize claim costs and safely return vehicle owners to the road.”
