The Caliber family of automotive repair and service brands, including Caliber Collision and Caliber Auto Glass, on Feb. 4 announced the appointment of Casey Santos as the company’s new chief technology officer (CTO), effective immediately.
In her new role, she will oversee Caliber’s technological initiatives and accelerate the advancement of new and innovative technology. Santos will report directly to Caliber CEO David Simmons.
Ashley Denison will continue to serve in her role as Caliber’s chief information officer and partner directly with Santos to design and deliver transformational technology solutions. Caliber’s investment in evolving technology is a key component to its growth strategy and commitment to delivering more solutions for its partners and customers.
With more than 30 years of experience in technology strategy, innovation and delivery across the finance, insurance and technology services industries, Santos brings extensive expertise to support Caliber’s growth. Most recently, she led strategic technology initiatives, global technology infrastructure and operations and internal procurement as chief information officer at Asurion, a leading equipment insurance provider.
Prior to Asurion, Santos also served as head of business process innovation at Alliance Bernstein, where she built and led the business process improvement team that drove significant efficiency gains for the leading global asset management company. In addition, she has also served as chief technology officer at General Atlantic, a leading private equity firm with a reported $71 billion current assets under management.
“As Caliber continues to focus on advancing its technology to fortify our leadership position in the collision repair industry, Casey is joining the company at a key inflection point in our growth journey,” said Simmons. “With several exciting initiatives underway and additional systems to support our emerging brands, we look forward to the immediate positive impact she will make as we evolve our technology solutions to support our future growth plans. Innovative technology advancements are a key focus for Caliber’s path to success in the future, and with Casey’s breadth of experience, she will undoubtedly be a valuable addition as we continue to grow.”
During her time at Asurion, Santos drove innovation with AI-driven call center platforms, improved supply chain efficiency models and developed new products to support major appliance repair and mobile mechanic services. She has also served previously as a strategy consultant at McKinsey Consulting.
“Caliber is truly working at the forefront of the automotive industry as the leading solutions provider in the United States,” said Santos. “The company has immense potential to leverage exciting new technology to fuel its growth strategy and maintain its industry stewardship as we continue to deliver critical services all over the country. Caliber is investing in the future of technology for the broader automotive services industry, and I am thrilled to join the remarkable team we’ve put together to lead the way.”
Santos serves on the boards of Omnicom, Horizon Blue Cross Blue Shield of New Jersey, and Nashville Electric Service. She has also held leadership and advisory roles with organizations such as the Nashville Technology Council, AWS, Zoom and Writer, and is a recipient of honors from AI 150, HITEC, Nashville Tech Council, WomenTech and Constellation Research. She holds a bachelor’s degree in aerospace engineering from MIT and a master’s degree and MBA from the University of Pennsylvania. In her free time, Santos enjoys spending quality time outdoors, traveling and hiking with her husband and son.
