Subscribe/Renew

"Who Pays For What?" Surveys

The “Who Pays for What?” surveys are administered quarterly to auto body shops nationwide, asking about billing and payment practices for about 100 not-included procedures and estimate line items.
Who-pays-for-what-survey-radar-power-test

‘Who Pays?’ Survey Finds Payment for Radar Power Test Increasingly Common

The first "Who Pays for What?" survey of 2025 is now open through January.
Autobody News Staff
Who-Pays-for-What-post-repair-safety-inspections

‘Who Pays?’ Survey: Post-Repair Inspections Necessary, but Clarity Needed from OEMs

Shop operators say they need OEMs to consistently indicate when post-repair inspections are "recommended" or "required.
Autobody News Staff
who-pays-for-what-survey-feather-block-prime

‘Who Pays’ Survey: More Shops Billing, Getting Paid for Feather, Prime and Block

The "Who Pays for What?" survey has been asking about the "not-included" repair operation since its first year in 2015.
Autobody News Staff
aluminum-labor-rates-who-pays-for-what-surveys

Getting Paid Aluminum Labor Rate May Be Tougher, But Other Vehicle Tech Adding to Estimates

A "Who Pays for What?" survey found insurers are pushing back on higher labor rates meant to cover added expenses to repair aluminum.
John Yoswick
who-pays-for-what-survey-test-battery-reconnects-OEM

‘Who Pays’ Survey Finds More Shops Researching Battery Reconnect Procedures

The survey also found most shops are getting paid by insurers to complete the research.
Autobody News Staff
Who-Pays-for-What-survey-seat-belt-inspections

‘Who Pays’ Survey Finds Shops Increasingly Billing, Being Paid for Seat Belt Inspections

The percentage of shops getting paid for the labor involved in inspecting seat belts and their associated components has more than tripled since the question about it first began to appear annually in the “Who Pays for What?” survey series in 2016.
Autobody News Staff
pre-collision-repair-test-drive

More Auto Body Shops Being Paid for Diagnostic Test Drives Before Repairs

While test driving a vehicle after repairs has long been a fairly standard practice---even before some ADAS calibrations made it a requirement---more auto body shops are billing for the time spent on this procedure, and the number of shops recognizing the need to perform a diagnostic test drive some vehicle prior to repairs is also growing.
John Yoswick
vehicle-battery-hooked-up

From the Desk of Mike Anderson: What You’re Missing by Not Researching Battery Disconnect and Reconnect Procedures

During a recent collision industry seminar I was teaching, I asked if there were any technicians in the class, and several people raised their hands.
Mike Anderson
More Shops Being Paid For Clearing A Driver’s Personal Data From A Total Loss Vehicle; Latest ‘Who Pays’ Survey Now Open Through October

More Shops Being Paid For Clearing A Driver’s Personal Data From A Total Loss Vehicle; Latest ‘Who Pays’ Survey Now Open Through October

Phone synching with a vehicle results in it becoming almost the equivalent of a cell phone on wheels – so shops are increasingly offering to erase all that personal data for a customer whose vehicle has been declared a total loss.
From the Desk of Mike Anderson: Collision Repair Shops Play Vital Role in Helping Reduce Vehicle-Related Deaths

From the Desk of Mike Anderson: Collision Repair Shops Play Vital Role in Helping Reduce Vehicle-Related Deaths

I read a sobering article in The Washington Post recently that I think offers some insights into where vehicle technology is likely headed.
Mike Anderson

Most Popular

Automakers See Double-Digit March Sales Surge as Consumers Get Ahead of Tariffs
Automakers See Double-Digit March Sales Surge as Consumers Get Ahead of Tariffs
AkzoNobel Launches One-Stop Waterborne Basecoat, Sikkens Autowave Optima
AkzoNobel Launches One-Stop Waterborne Basecoat, Sikkens Autowave Optima
Tariffs, Vehicle Construction Changes Likely to Affect Collision Repair Industry
Tariffs, Vehicle Construction Changes Likely to Affect Collision Repair Industry
Software Helps Collision Shop Operations Go from Good to Great
Software Helps Collision Shop Operations Go from Good to Great

Digital Partners

Sponsored Content

Diego Almeida’s Revolutionary Dent Repair Technique: Speed, Precision and Innovation in PDR
Diego Almeida’s Revolutionary Dent Repair Technique: Speed, Precision and Innovation in PDR
When’s the Last Time You Reviewed Your Online Presence?
When’s the Last Time You Reviewed Your Online Presence?
Redefining Heavy-Duty Vehicle Mobility: Introducing the GoJak® G9516
Redefining Heavy-Duty Vehicle Mobility: Introducing the GoJak® G9516
Introducing the Car-O-Liner® - BenchRack™ Versa

Featured Video
Introducing the Car-O-Liner® - BenchRack™ Versa

Engineered as a state-of-the-art in-ground straightening system, the BenchRack™ Versa is designed to effortlessly handle unibody and full-frame vehicles.

Learn More

Shop & Product Showcase

  • SPS October 2024
    Read testimonials from real collision repair shops about the tools and technologies they use to get the job done.

    Read Now

Autobody News

Current Digital Issue: April 2025

Autobody News is a free monthly publication for the owners and managers of 36,000+ collision repair shops across the country.
Click on the regional area of your choice or subscribe here.

west Digital Magazine Edition AK · CA · HI · ID · MT NV · OR · WA · WY
southwest Digital Magazine Edition AZ · AR · CO · LA NM · OK · TX · UT
southeast Digital Magazine Edition AL · FL · GA · MS · NC SC · TN · VA · WV
northeast Digital Magazine Edition CT · DE · ME · MD · MA · NH NJ · NY · PA · RI · VT
midwest Digital Magazine Edition IL · IN · IA · KS · KY · MI · MN MO · NE · ND · OH · SD · WI