asTech Helps Lexus of North Miami Collision Center Decrease Cycle Time by 2 Days
Written by Autobody News Staff
Published May 24, 2023
Lexus of North Miami started as solely a dealership. That changed in 2009, when it followed in the footsteps of Lexus of Pembroke Pines, which had added a collision center 20 years prior in 1999.
“We converted half of the service department at Lexus of North Miami into a body shop with outside paint booths,” said Brian Martin, director of auto collision at Lexus of North Miami Collision Center and Lexus of Pembroke Pines Collision Center. “Then Lexus of Pembroke Pines Collision Center won Lexus Collision Shop of the Year in 2012, and Lexus of North Miami Collision Center won Lexus Collision Shop of the Year in 2018.”
Lexus of North Miami & Lexus of Pembroke Pines
North Miami & Pembroke Pines, FL
786-528-3926 & 954-443-2770
Company At A Glance...
Type: Collision Repair
Facility Employees: 110
In Business Since: 2009 (North Miami), 1999 (Pembroke Pines)
Number of Locations: Two
Combined Production Space: 90,000 square feet
Martin, who has held his position for 17 years, said he feels the shops earned these accolades by “focusing on fixing the car right from the beginning.”
“We work for the customers---there’s no greater focus we have than providing excellent customer service,” he said. “And in light of all the challenges we face from the insurance industry to using aftermarket and salvage parts, paint reduction and more, we stay steadfast on working for the customer, in hopes that they buy their second vehicle from us regardless of where they bought their first one.”
On top of a Lexus certification, both locations have collision repair partnerships with Nissan, Infiniti, Honda, Acura, Hyundai, Kia and Fiat, as well as I-CAR Gold Class titles.
Martin said since Lexus of North Miami Collision Center and Lexus of Pembroke Pines Collision Center use OEM parts, they implement equipment and products that meet factory standards. So, when it came time to find a company to provide diagnostic data for the scanning and calibration processes, the same rule applied.
“In the last few years, calibrations have been a huge point in the repair process and returning cars to their pre-loss condition,” Martin said. “And since we are part of the Collision Advice Legacy Group with Mike Anderson, we had been attending those meetings, and it was very evident how important calibrations were for a quality repair.”
Martin explained with the sheer volume of cars at each location---more than 300 repair orders a month---“it became a challenge for the facilities to promptly complete all calibrations and pre- and post-scans.
“An essential part of why we chose asTech is because their certified technicians run OEM equipment for all calibrations and pre- and post-scans,” he explained. “These calibrations are not being done with any aftermarket equipment.”