Improving communication and streamlining processes could benefit everyone, repairers say.

The man called police and said his SUV's windows were smashed and leather interior slashed at the shop where he'd left it for an oil change.

The amount of drivers who do not carry enough insurance to cover damages in accidents they cause rose 3.1% since 2017.

The Gaston County man is accused of accepting insurance payments to use new parts on a repair, but not doing so.

In its now-quarterly Crash Course Report, CCC experts touched on the sharp increase in costs for both insurance and repairs, which are connected.

The lawsuit claimed the insurer overcharged policyholders during the early stages of the COVID-19 pandemic.

Sixteen people have been sentenced in the case so far.

The insurer reported an earned premium of $87.6 billion and a combined underwriting loss of $14.1 billion across its P&C group of companies.

UVeye's computer vision technology will streamline Acadia’s claims processes.

The scheme involved submitting false insurance claims to manipulating the system and illicitly gain more than $1 million from multiple carriers.

Both auto insurance shopping and the acquisition of new policies registered as "Hot" on the LexisNexis Insurance Demand Meter.

The suit focuses on USAA's use of a third-party contractor to assess which medical claims should be paid.

Six of the nation's largest auto insurance companies received an overall grade of "C-" or lower.

Connected vehicle data will allow eligible drivers to access more personalized insurance premiums.

An investigation found State Farm denied payments to auto accident victims under circumstances where compensation was warranted.

The nonprofit was founded by the author of Prop 103, a state law that subjects insurance companies to public scrutiny.

Legislation has been introduced to empower the Illinois Department of Insurance to oversee and potentially modify excessive car insurance rate hikes.

All 10 of the top auto insurers in the U.S. imposed double-digit increases throughout 2023.

The insurance is now available to small businesses in five states.

The rising costs of car repairs or replacements, coupled with an increase in severe weather incidents and thefts, are driving the rate hikes.

The clinic signed an agreement in November to stop billing for fraudulent charges, but Allstate says that was quickly breached.

The California Department of Insurance has been inundated with consumer grievances about various obstructive practices by auto insurers.

Loss ratios and claims severity soared in the first half of 2023, surpassing 2022's already high benchmarks.

The NIBC found the state has significantly higher questionable vehicle-related insurance claims compared to other states with similar populations.

Shops have until Dec. 15 to grade how well carriers' claims practices help ensure quality repairs and customer service.

State Farm Leads in Auto Insurance Affordability Across 29 States

The largest auto insurer is also the most affordable in many cases, but there are more competitive options for good drivers, military and other demographics.

Written by Autobody News Staff
Published Nov. 29, 2023

State Farm, the nation’s largest auto insurance provider, was identified as the most affordable option in 29 states in a recent report by Clearsurance.com.

The study

U.S. Auto Insurance Shopping Growth Declines in Q3 2023

A shift in customer demographics is partly attributed to household consolidation, where parents are adding their adult children to their policies or vice versa.

Written by Autobody News Staff
Published Nov. 27, 2023

The latest LexisNexis Insurance Demand Meter showed a decrease in the U.S. auto insurance shopping growth rate for Q3 2023. Following a 5.2% growth in Q2, the rate dipped by 1.2% in the most recent quarter, highlighting the challenges faced by consumers grappling with rate hikes and budget

Tesla-Certified Shop Suing 2 Insurers; Ex-Employee Files Lawsuit Against Safelite

One Maryland-based shop has sued State Farm and Allstate alleging customer steering, while Safelite is being sued for insurance fraud.

Written by John Yoswick, Autobody News
Published Nov. 7, 2023

Multiple lawsuits involving various segments of the collision industry are working their way through federal courts.

State Farm has filed a motion to dismiss a tortious interference and defamation lawsuit brought by a Tesla-certified collision repair business

Collision Repairers Asked for Input on Annual Insurer Report Card

Auto body shops can grade auto insurance companies in their state on how well their claims practices help ensure quality repairs.

Written by Autobody News Staff
Published Nov. 6, 2023

Collision repair professionals once again have a unique opportunity to grade the performance of the auto insurance companies in their state, with the launch of the annual CRASH NetworkInsurer Report Card.

“Shops interact with insurance companies every day, so they are well aware that not all those

CA-Based Insurance Company to Pay $1.1M to Settle Delayed Claims Investigations

Alliance United Insurance faced a civil suit in Los Angeles and Ventura counties, alleging it frequently failed to respond promptly to claims.

Written by Autobody News Staff
PublishedNov. 2, 2023

Alliance United Insurance, a Los Angeles-based auto and casualty insurance provider, agreed to a $1.1 million settlement following allegations of inadequate and delayed investigations into auto accident claims, Los Angeles County District Attorney George Gascón