Jamie Shackleford, far right, of Caliber moderated a panel discussion on hiring and retaining employees, which included panelists, far left to right, Jennifer Mayer of the TechForce Foundation, Keith Schaefer of UTI, Megan Sullivan of GM, Mica Carawan of USAA, Olivia Peterson of Gerber Collision and Glass and Yohanna Peet of Caliber.

WIN Hosts Annual Educational Conference (article continued)

Connected data---telemetry---is already transforming how USAA and its customers do business, as it can be used to write usage-based policies and get the repair process started immediately after sensing a collision. That same data could help collision repairers by enabling virtual estimations and streamline parts ordering.

USAA is using digital learning modules, which offer more flexibility and immersive, hands-on training for new claims adjusters. The same can work for collision repairers, Creech said. Porsche dealership technicians are already using smart glasses to link to the OEM’s tech support, allowing them to see in real time what the technician is seeing and help them troubleshoot issues.

“We can’t implement everything overnight; we have to plan for the long term,” Creech said.

WIN Conference Committee co-chairs Yolanda Sandor and Blair Womble announced next year's conference is set for May 6-8, 2024, in Newport Beach, CA. Registration will open in late 2023.

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