Completes services around 200 collision centers per month out their new main warehouse and three 10,000 square-foot satellite warehouses with about 100 employees total. Along with gaining 15,000 square-feet in warehouse space, the company also added Denso First Time Fit radiators to their suppliers list.
Completes Plus started out in the radiator business 27 years ago. At that time, having a complete, drop-in radiator was still a new concept. President Jack R. Hubka started the business concentrating on just cooling and air conditioning, but it has since evolved into a multi-warehouse, multi-supplier full-line parts distributor with products ranging from cooling to undercar to underhood to tune-up, servicing both the installer and collision center markets.
In 2008, Cindy Shillito came to Completes Plus and brought with her experience working directly with body shops through her family’s business, Imperial Radiator Inc. “We’re not just radiators or condensors,” said Cindy, “we’re a full-line warehouse.”
“Moving to the larger location allowed us to combine our main offices with our main warehouse,” said Jack Hubka, “and also allowed Completes to make an in-house training center inside.”
Completes will offer training courses from parts manufacturers that supply to them. So far, Completes anticipates hybrid technology and air conditioning to be their first training courses at the new location. Manufacturers send out a trainer to work with Completes’ customers. Completes also hosts some of their own seminars that explains the brands they carry.
Completes Plus will host an open house at the end of October to showcase the new location. It will include a full booth show with suppliers and manufacturers as well as a catered dinner, 15-minute “quick” seminars, entertainment and a customer raffle. Customers wishing to attend either the open house or Instructional Clinics on OE quality parts can email Cindy Shillito directly at email@example.com.
Completes believes in supplying customers with OE quality products; according to Hubka, the market has focused on price only and has lost quality to inferior parts. “Customers can expect quality products, exceptional service and competitive pricing from Completes Plus,” he said.
“It actually costs more money to use inferior products,” said Hubka. “It’s a lot to do on our part to maintain our OE lines, but it’s worth it for the customer satisfaction. We’ve been successful letting shops know that you can save money while still using quality parts,” he added.
Completes helped to introduce Denso radiators into the US market in June of this year. They have seen immediate success with the line and are proud to add another O.E.S. line to their cooling offering.
Completes also offers a limited lifetime warranty on all the radiators and condensors they supply. The stipulations to qualify are that the part not be neglected, abused or misused.
“One good thing about Completes is that they go out and find the right aftermarket radiators, the ones that are really close to OEM,” said Greg Gunter, owner of Greg’s Auto Body in Whittier and Santa Fe Springs, CA. “They find the ones that will fit properly.”
Gunter, who orders from Completes once or twice per week for his two shops, was also impressed with Completes Plus’ activity in the California Autobody Association.
“They’re really active in the CAA, they give back and I like people that give back,” said Gunter.
Completes Plus also offers free overnight delivery in California and offers free shipping should a part need to be returned.
For more information please visit www.completesplus.com.
Completes Plus - Airport
10425 S. La Cienega Blvd.
Los Angeles, CA 90045