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Monday, 17 August 2015 22:50

Mike’s Auto Body Receives Farmers Insurance Regional MSO Group of the Year Award

For the second straight year, Mike’s Auto Body has been awarded the Farmers Insurance Regional Multiple Shop Organization (MSO) Group of the Year award for its work in 2014. The award, which recognizes the auto body company for its consistent delivery of outstanding customer service, short cycle times, overall performance, commitment to innovation, and staff professionalism, was presented at Mike’s Auto Body’s Corporate Headquarters in Concord, CA earlier this summer.

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Atta MAB Farmers MSO 1

From left, Steve Kelly, Ragen Rose and Brennan Rose from Mike’s Auto Body and Jim Stokes from Farmers Insurance at Mike’s Auto Body’s Corporate Headquarters in Concord, California with their second straight Farmers Insurance Regional Multiple Shop Organization Group of the Year award.

 

“Winning this award is the culmination of our entire team’s effort,” said Dane Dearlove, marketing and sales manager for Mike’s Auto Body. “It is our team’s belief that we have a true interest with the insurers we work with. We do everything we can to ensure that all customers have the same ‘beyond expectations’ experience at any one of our 13 stores. We truly believe in being one team with one mission and this starts with the Rose family that owns the company. This type of commitment runs through our entire organization.”

“Farmers Insurance is pleased to present Mike’s Auto Body the 2014 Regional MSO Group of the Year award,” said Jim Stokes, MSO claims supervisor for Farmers Insurance. “This award demonstrates that Mike’s Auto Body continues to provide exemplary customer service and timely quality vehicle repairs to customers.”

In other news, Mike's Auto Body has begun expansion of its shop on Napa Street in Napa, CA, adding 1,950 square feet of new offices including a new lobby and on-site parking. The project is slated to be complete in approximately eight months and the new building's main entrance will be located on Vallejo Street with access to and from Soscol Ave. The current shop is located at 804 Napa Street and will continue to be used as a production facility for the company. Mike Rose is pleased about the expansion to his 13th location, opened three years ago.

"We're excited about the new shop and how it's going to help our operations to become even more efficient,” he said. “I also believe the new structure will enhance the neighborhood. It's going to be nice and we're delighted to be able to provide jobs that help the local economy and the community."

Since the first shop opened in 1972, Mike Rose and family have built Mike’s Auto Body into a 13-shop organization, with two locations in Concord and Walnut Creek, and one in Lafayette, Pittsburg, Antioch, Brentwood, Richmond, Fairfield, Napa, San Ramon and Fremont.

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