Developed for UABA and sponsored by PPG Industries Inc., the workshop emphasized the importance of developing strong, exceptional employees and aimed to equip participants with the skills and tools necessary to grow and develop their customer relationships and achieve immediate positive business results.
Attendees learned to help employees maximize their potential and communicate their expectations effectively, and acquired empowering coaching techniques. The workshop also covered enhancing a positive work environment by establishing collaborative team action items, as well as how to improve customer service skills and selling.
Rose covered five topics: Developing the Coach Within You, Techniques to Create a Positive Work Environment, Coaching Staff, Managing a Professional Staff Meeting, and Defining the Goal-Setting Process.
UABA held an Industry Issues Roundtable Discussion during lunch.
With over 25 years’ experience in the automotive aftermarket industry, Rose has been involved in all levels of distribution, from manufacturing and warehouse distribution, to jobbers and collision centers. Since establishing Excel Sales Consulting in 2001, he has launched a full series of customized training programs and has trained hundreds of industry professionals. As an industry veteran, Rose is familiar with the challenges shop owners face daily.