In 2013, Texas drivers and homeowners filed the fewest number of complaints against their insurance companies since the Texas Department of Insurance (TDI) began keeping records, the Insurance Council of Texas reports. According to the TDI Consumer Protection division, there was approximately one justified complaint for every 16,000 auto or homeowner insurance policies in effect. Auto insurance complaints have been going down every year since 2002. Last year, with nearly 15 million auto policies in effect, 900 drivers filed complaints with TDI, another record low.
“These record low numbers demonstrate that insurance companies are responding quickly and offering fair settlements to their customers” said Mark Hanna, a spokesman for the ICT. “The TDI data shows insurers have been successful in keeping complaints down to a minimum.” The majority of complaints filed with TDI over property and casualty issues deal with delays in settling claims. With a complaint in hand, the TDI Consumer Protection division steps into help resolve these claims for consumers.