He knows what can happen when customers blindly trust a repair.
"The issue is the customer, out of good faith, got the car repaired at a dealership and where the insurance company has one of their select service crew," Randall said. "So they assume the repair's done correctly. It was done incorrectly. It was basically like a chop shop."
The car in reference is a GMC Yukon, sent to a separate shop by the owner's insurance company for a bumper repair.
But when they took it to Parker for a post-repair inspection, they got the news no car owner wants to hear.
"You've got a lift gate that's going to need to be replaced [and] a bumper that's going to have to be replaced," said Randall. "[There are] a whole list of issues that either weren't repaired correctly or still need to be fixed."
And it doesn't stop there.
"The reverse system's not working correctly," Randall said. "The rearview camera's not working correctly. So they took it in good faith to where the insurance company told them to go. It was the dealership, so they assumed it would be done correctly, and it was spit out looking like this."
The biggest issue with these kinds of faulty repairs is that Randall says they could then cause an accident themselves.
"There's a blind spot monitoring system on the vehicle that's not working correctly because it's been zip-tied," he said. "So now you're assuming the car, what you've been used to, is telling you, alerting you when something's to your left or right when you're trying to get over. That could cause that to give you the wrong information---misinform you---and then you end up having another collision because of it."
Randall said the biggest thing you can do when you need a repair is your own research.
"Vet the shop that you're going to use," he said. "Ask how they're going to repair your vehicle. Get involved in the repair process."