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Monday, 26 November 2018 22:24

Mark Olson Teaches WMABA About Reducing Liability

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Mark Olson of VECO Experts presented a seminar to WMABA on “Shop Process, Culture and Quality Control While Reducing Liability.” Mark Olson of VECO Experts presented a seminar to WMABA on “Shop Process, Culture and Quality Control While Reducing Liability.”

On Oct. 25, the Washington Metropolitan Auto Body Association (WMABA) hosted a training seminar featuring Mark Olson of VECO Experts to discuss “Shop Process, Culture and Quality Control While Reducing Liability.”

 

Hertz sponsored the meeting, which was held at the Springhill Suites in Sterling, VA. This well-attended meeting was held “for attendees to gain knowledge of proper processes and implementation or execution of quality control measures that gives them reduced liability and better practices for quality repairs,” WMABA Executive Director Jordan Hendler shared.

 

Olson also discussed the proper process for ensuring consistent and thorough repair documentation, which he called the “Bulletproof File.”

 

According to Hendler, “Mark far exceeded our expectations for his presentation. The content was of the highest quality and easy to understand, while also being accessible. Some speakers give the end objective without a clear path of execution, and he was able to do both! Attendees seemed surprised by the amount of information they were able to get from this meeting. Mark wasn’t giving them new information but packaging it in a way that was relevant to their issues and processes.

 

“WMABA strives to bring national, quality speakers to our area as often as [time] permits with our members and leadership. When we have a meeting, trust that a lot has gone into that so that any meeting you attend with us is valuable to your daily business. This is not information you will receive directly into your own shop without a high price tag. If you want quality materials from the best there is, the best thing to do is to come to the association meetings. The association can bring them in, and you just have to show up!”

 

For more information on WMABA, visit wmaba.com.

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