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Wednesday, 06 October 2010 15:47

Toyota Says Progress in Safety Fixes Has Calmed Customers

Toyota says that the number of customers expressing concern over acceleration problems has dropped 80% since April.

“Toyota has made significant progress in recent months to help ensure that our customers can have complete confidence in the quality, safety and reliability of their vehicles, and our latest initiatives build on those accomplishments,” said Steve St. Angelo, Toyota’s chief quality officer. He said that Toyota engineers, after examining 4,200 vehicles, were unable to find a single case in which an electronic throttle system glitch would lead to sudden unintended acceleration.


Toyota said it has performed more than 5 million fixes for the three recalls announced in the past year, including 1.8 million to address sticky pedals, 3.1 million to take care of floor mats, and about 128,000 to update the antilock-brake systems in certain 2010 Prius and Lexus models.
Consumers have turned on the brand in the wake of the recalls.

Sales have underperformed competitors, with Toyota’s market share dropping to 15.2% so far this year from 16.6% through September 2009.

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