Twitter You Tube Facebook Autobodynews Linked In

Wednesday, 10 April 2019 20:49

How Will These Recalls Impact Your Customers?

Written by Emmariah Holcomb, glassBYTEs.com

 

The National Highway Traffic Safety Administration (NHTSA) recently issued three recalls with implications for the auto glass industry.

 

The recalls affect New Flyer Industries, Volkswagen Group of America and Porsche Cars North America.

 

New Flyer of America

 

Hundreds of heavy-duty busses from New Flyer Industries are affected by the company’s latest recall. According to the NHTSA, the company is recalling vehicles due to the possibility of its rooftop glass panel shattering. The administration stated the glass breakage may affect driver visibility.

 

Glass shop representatives working on the recalled models can assure their customers that the tempered glass panel will be replaced for them at no cost. Shop owners can advise their customers to contact New Flyer’s customer service center if they have more questions at 1-204-224-6706 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

 

Volkswagen

 

Volkswagen’s recall impacts more than 4,000 2019 Beetle and Beetle convertible vehicles. The administration states the vehicle’s instrument cluster may not provide a visual warning if a driver has brake failure. The absence of a visual signal may increase the chances of that vehicle model getting into an accident.

 

Industry professionals can assure their customers that their instrument cluster software will be updated as necessary, at no charge. Shop owners can advise their customers to contact Volkswagen customer service at 1-800-893-5298 if they have further questions.

 

Volkswagen states it will notify all affected owners of its latest recalls.

 

Porsche

 

More than 14,000 Porsche owners are affected by the company’s latest visibility and electrical recall. Two dozen of the company’s vehicle models are affected. The NHTSA stated that drivers are not visually made aware when their brake pads are worn out. This can result in the driver losing control of their vehicle and increasing the likelihood of getting into or causing an accident.

 

Porsche stated it will notify all affected vehicle owners of the issue. Shop owners can assure their customers their instrument cluster software will be updated, free of charge. If customers have additional questions, vehicle shop owners can advise them to contact Porsche customer service at 1-800-767-7243.

 

We thank glassBYTEs.com for reprint permission.

Read 218 times