But shop owner John Steo defended the work and said the attorney has refused to explain why he is unhappy with the job. “We’re trying to find out what’s wrong and he’s given us no information,” Steo said. “He was a big, giant crybaby from the beginning. He’s a very difficult person,” Steo added. Steo said his company has an unblemished record. He has never been sued or received a complaint from the DMV, he told the New York Post.
The shop calls itself “the pre-eminent authority on luxury imports,” Lamonsoff notes in his Manhattan civil suit. The $21,000 overhaul to the Bentley included work to the front bumper, front fender, rocker panel, rear plate, mirror, tail lamp, and other parts.
The Continental convertible had been in an accident, and Lamonsoff had to return it to the shop because the airbag light went on after the first round of repairs, Steo said. The drawn-out job meant that Lamonsoff couldn’t drive his vehicle from February 19 to March 7, 2014, the suit says. The attorney is a plaintiff in approximately 21 suits filed in Manhattan Supreme Court since 1999. Lamonsoff apparently has a history of problems with Bentleys. In 2011, he was sued after his 2008 Bentley convertible was in a collision with a Nissan. At the time, the car was piloted by an employee who was allegedly talking on a cellphone. The suit was dismissed after the driver of the Nissan failed to appear in court. Lamonsoff told the New York Post the driver’s insurance company admitted fault in the accident and paid 100 percent of the costs. Lamonsoff said the Bentley dealer told him that “the repair job was so bad that it destroyed the resale value of the vehicle and had to be completely redone.”
“I just want to get my car properly fixed,” Lamonsoff said.