This marks the first time a Toyota dealer from the Northeast has received this recognition since the award’s inception. Criteria for the award include achievement of master level training in all departments, strong financials, consistent improvement of key performance indicators, and exceptional customer satisfaction scores.
“As a Glasurit customer for more than 15 years, we know A-1 has a strong team dedicated to quality repairs and excellent customer service,” said Jeff Wildman, BASF manager of OEM & Industry Relations. “We recognize the outstanding work of A-1 and support their commitment to excellence.”
“To be recognized by Toyota--compared to hundreds of other shops--confirms that our employees go above and beyond for our customers,” said Anna Lynn Wheeler, vice president and general manager at A-1 Toyota. “I attribute our success to our body shop manager, Michelle Tortora, and her assistant body shop manager, Ralph Doyon.”
George Irving Jr., Toyota’s national manager, Wholesale Parts & Collision, presented the award to Tony Galardi, president and wheeler at A-1 Toyota. BASF presented the shop with a custom plaque and a Chip Foose autographed print to recognize its achievement and support of Glasurit.
For more information, visit http://www.basfrefinish.com.