Designed to provide a snapshot of the automotive service and collision repair industry, the survey data captures how repair facilities fared last year in terms of sales, profits and other key elements of their daily business operations.
All ASA-member shop owners in good standing were given the opportunity to complete the survey about their business operations in the first six months of 2016, and the information participants provided offers some surprising new developments in the industry since the survey was last taken in 2014.
In addition, ASA updated the survey with questions in new categories that offer data covering hybrid vehicle service, emission-inspection programs and hours and types of training shops offer, including the amount of live vs. online training for owners, managers, technicians and administrative staff.
The survey also offers statements from participants indicating that, in general, business in the automotive service sector was up in 2016, but hiring and retaining qualified techs remains a challenging issue.
“Keeping up with the changes in the automotive service and collision repair industries is a full-time job these days,” said Tony Molla, ASA’s vice president. “The latest survey results only confirm that we are in a dynamic, technology-driven cycle that is changing the way business models are evolving, while reinforcing the need for qualified talent to continue building on the success our member shops report.”
The report is broken down by the Mechanical sector and Collision sector.
Access the Mechanical sector here.
Access the Collision sector here.