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Mike Anderson

mike anderson autobody newsMike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

 

In the 18 months since a Texas couple was awarded $42 million by a jury who found a dealership body shop had improperly repaired the vehicle in which the couple was injured in a subsequent accident, I’ve probably been asked about the case at least 20 times a week.

While working with a shop on some quality control (QC) issues recently, I discovered they were still using a paper QC checklist.

It’s time for this industry to resolve the parts code mess.

It’s been about four years since the industry began talking about the automakers playing a larger role in helping vehicle owners after an accident---using telematics to contact the driver at the crash scene, for example, to ask if they need medical help or a tow arranged for them, or to see if they would like a referral to a nearby shop certified by that automaker.

I get asked quite regularly by both shops and insurers, "What is a reasonable charge for a vehicle scan?"

One of the occasional frustrations I experience is seeing the industry fail to make use of some of the great (and free!) resources shops have at their disposal.

 

Among the most common types of questions I get from shops is something like this:

 

First, just a quick note to say I appreciate Autobody News offering me an opportunity to share some of my thoughts, opinions and ideas with you here.