20 years ago in the collision repair industry (October 1996)
The fourth resolution approved at the event dealt with the responsibility of insurers, shops and vehicle manufacturers to provide vehicle-owners with information regarding the use of non-OEM or salvage parts in the repair of their vehicle.
“We, as well as the insurance company, have the responsibility to disclose to the consumer what he’s getting on his car,” Kansas City shop owner Bill Eveland said. He said his shop has customers sign a document that lists any non-OEM or salvage parts used in the repair, and explains that the shop cannot guarantee any such parts.
But others at the conference said it is also the vehicle manufacturers’ responsibility to educate consumers about the possible ramifications that use of non-OEM or salvage parts may have on the vehicle warranty.
Fred Fleming of General Motors said most vehicle manufacturers have or soon will have printed materials available that will help shops explain warranty issues to consumers.
“No one wants to be surprised on a new model vehicle that the driveline warranty has been negatively affected,” Fleming said.
The resolution approved called for insurers requiring or encouraging the use of non-OEM or salvage parts to notify vehicle owners in writing of this practice prior to authorization of repairs. It also called on vehicle manufactures to educate consumers about parts-related warranty issues, and on shops to notify customers of the types of parts to be used.
– As reported in Autobody News about the “National Leadership Conference,” a gathering of state association leaders from around the country. The automakers have continued to use consumer marketing and other tactics to stave off competition from alternative parts, although the percentage of OEM parts among all those used has declined over the last two decades.