The company performs audits to verify a shop’s business practices, technical abilities, pricing policies and warranty coverage to help consumers find the right mechanic. They estimate that less than 1 out of 10 mechanics will meet the requirements to pass their certification standards.
With recent investments from USAA, Castrol and Cars.com, RepairPal continues to add new auto repair shops to its network and plans to double the network size in 2015.
“RepairPal protects consumers with the most rigorous technical shop evaluation process in the industry—no one else does this,” says RepairPal CEO Art Shaw, “We’re here to restore consumer confidence in auto repair by discovering great mechanics who charge fair prices.”
“What you don’t know can hurt you in car repair and there’s nowhere for consumers to access verified information from both experts and consumers,” says Shaw.
Review-based websites that list local businesses have come under fire due to concerns of ratings manipulation and reviewer authenticity.
“We make sure that every RepairPal Certified shop has highly trained mechanics, uses only quality parts and never overcharges – or we will refund you the difference.”
RepairPal’s website traffic has grown by more than 600% since the network launched. More than 3 million people each month, or approximately 10% of all in-market U.S. auto repair consumers, engage with RepairPal’s online and mobile tools. The company has big plans to accelerate traction in 2015, on the heels of their recent investment round.