Attendees started the conference on Wednesday, December 11, 2013, with a golf outing at the PGA WEST Greg Norman course, followed by a welcome reception at the La Quinta Resort & Club.
On Thursday, December 12, 2013, Tom Hablitzel, president and general manager at Sherwin-Williams Automotive Finishes, Troy Neuerburg, director of sales and excellence at Sherwin-Williams Automotive Finishes, and Elainna Sachire, president at Square One Systems, Inc., welcomed attendees and introduced the conference theme: It comes from within.
Building on that theme, John Lusardi of The Ken Blanchard Companies delivered his interactive keynote presentation about activating optimal motivation to achieve and sustain high performance in the workplace.
Following lunch, Ted Matthews of Instinct Brand Equity gave every attendee a copy of his book, Brand: It Ain’t the Logo, and delivered a special presentation about how to foster your brand—or what people think of your company.
Further tying into the conference theme, Thursday ended with a roundtable discussion about “owning the customer” by managers of business consulting at Sherwin-Williams Automotive Finishes—David Dewalt, Steven Feltovich, Lee Rush, and Ted Williams—and founder and CEO at Collex Collision Experts, John Gagliano. The roundtable discussion was moderated by manager of global OEM and business consulting services at Sherwin-Williams Automotive Finishes, Rodes Brown. Key takeaways from the discussion included the importance of hiring the right employees, training employees properly, implementing and following a process, measuring results, committing for the long-term, and providing leadership. The roundtable discussion was followed by a dinner reception.
Wrapping up the conference on Friday, December 13, 2013, attendees participated in a series of individual group breakout sessions that focused on composite review and 2014 business planning.
The Sherwin-Williams Automotive Finishes A-Plus Network is an exclusive group of collision repair specialists who reflect the highest industry standards. The mission of the A-Plus Network Vision Groups is to facilitate the business success of all members through teamwork, adaptability, and innovation. Administered and moderated by Square One Systems, the A-Plus Network Vision Groups focus on the latest industry trends, topics, and strategies in operations, sales, and marketing. Learn more about Sherwin-Williams Automotive Finishes A-Plus Network Vision Groups.