A Houston, Texas-based personal injury attorney has filed suit against Safelite and Toyota on behalf a Montana woman who he says lost both her husband and young daughter in a rollover crash, in which the windshield allegedly separated from the vehicle.
The attorney, Rob Ammons, contends Safelite had replaced the windshield on the vehicle involved, while Safelite argues its claims division processed the claim on behalf of another glass shop.
"While traveling on a North Dakota highway one December afternoon, the family's 2005 Toyota Tundra contacted an icy patch and went out of control. The pickup crossed the highway's median and rolled over," Rob Ammons said in a news release.
"Safelite, who had installed a windshield on the Tundra, was also named as a defendant," the document continues. "According to the lawsuit, the windshield separated from the pickup in this crash and exacerbated the movement of the roof's pillars. As a result, the driver and rear seat passenger were partially ejected from the pickup, despite the fact that they were wearing their seatbelts."
Ammons lists Safelite as a defendant because he contends the company installed the windshield on the pickup, according to the release.
Safelite's senior corporate counsel has another take: "Safelite typically does not comment on pending litigation. However, in this tragic case, after a preliminary investigation we determined that Safelite AutoGlass did not perform the windshield replacement," says Brian DiMasi, Safelite's senior corporate counsel.
"Rather, Safelite Solutions, the claims management business, processed the plaintiff's vehicle glass claim on behalf of another glass shop who performed the replacement," he adds. "We are hopeful that we will be voluntarily dismissed from the case."
When asked about how "The Safelite Advantage" warranty comes into play, Melina Metzger, the company's public relations manager says, "Safelite's warranty is for Safelite AutoGlass. Safelite Solutions doesn't warranty other shops' work."
Ammons and his law firm have successfully sued Ford, GM, Continental Tire and Cooper Tire in rollover cases in the past year.