On Thursday, May 24, Mike Anderson of Collision Advice presented the fourth webinar in his Learn to Research, Research to Learn series.
This webinar was the first-ever second installation on an OEM’s website and focused on “Using Nissan/INFINITI Technology.” He was joined by Nissan/INFINITI’s Mark Zoba, Danny Uhis, Sarah Hicks, Sara Balog and Justin Miller. The webinar was created by Collision Advice in collaboration with Nissan/INFINITI, but Anderson also thanked CIECA for its contributions to the industry.
Anderson explained that he decided to host these webinars because his annual Who Pays for What surveys, conducted in conjunction with the Crash Network, led him to determine that shops are not researching OEM repair procedures 100 percent of the time as they should be. As a result of this finding, Collision Advice will be hosting a webinar with a different OEM each month to raise awareness of the resources each OEM offers to research repair procedures. Anderson plans to guide attendees on a step-by-step tour of each specific OEM’s website, including logging in, areas of the website and how to improve search results. He will also demonstrate how to research some common procedures needed by collision repairers, explore the differences between an OEM scan tool and aftermarket scan tool and investigate OEM parts information and support tools.
Anderson reiterated that there are two paid sites, nissan-techinfo.com and infiniti-techinfo.com, and that many documents on the site are only available through Internet Explorer and require the most recent version of Adobe Reader. He repeated information from last month’s webinar regarding how to access the site, what access costs and how to search the website effectively. (Details about this preliminary information can be found here.)
The past webinar focused on the service manual, so during this webinar Anderson turned to the other tabs on the website, beginning with the owner’s manual. He pointed out that Nissan specifies that the manual may be updated from time to time to provide the most accurate information currently available.