The panel was hosted by the California Autobody Association and consisted of Bureau of Automotive Repair Northern Field Operations Supervisor Rick McLarty, BAR Southern Field Operations Supervisor Jaime Ramos, CAA Director of Government Relations Jack Molodanof, Vice President of Market Solutions at CCC Information Services Mark Fincher and one of CCC’s Strategic Solutions Advisors, Jon Novak.
After introductions by Don Feeley, CAA past president and board member, Fincher talked about how the CAA and CCC collaborated to create a new document related to BAR compliance.
CAA identified the most common compliance issues that their members were encountering. CAA and CCC then collaborated to identify which of those issues could be addressed through a simple software configuration in CCC ONE. CCC in turn devised a complete set of configuration guidelines for its CCC ONE® Total Repair Platform that align with the issues identified by the CAA.
"We decided to launch it at NACE," Fincher said. "We received positive feedback at NACE, and since, then we’ve been hearing from repairers in California that the document has proven a valuable tool. The document is available on the CAA website and our local account managers have been providing copies to our customers as well."
By using Molodanof's text in conjunction with instructions provided by CCC, shops can learn both the why and how, Fincher explained. "On the left side of each page, there is an explanation for repairers stating why they need to do this, based on information Jack gleaned. Much of it is from the BAR publication, 'Write it Right.' On the right side, we then tell the user how to perform the task on CCC One. We believe that it's fairly easy to consume, and if an estimator or a front office person spends 20 minutes reviewing the documents, they can make sure that they're in compliance with the BAR."
Molodanof is pleased with the results of the collaboration and is hoping that this document will help shops avoid issues with the BAR by using it on a regular basis. "The goal was to work with CCC on this project so that CAA members would be BAR Write it Right compliant when using CCC ONE, and I believe that we achieved exactly that."
How did CCC and the CAA come up with nine different categories to deal with in relation to BAR compliance? "We identified nine different issues that shops most commonly encounter and those are the ones we devised solutions for," Molodanof said. "Teardown authorizations and supplement authorizations are big ones and there seems to be a fair amount of confusion with those two. How do I document a verbal authorization for a repair or a supplement correctly?” Adds Fincher, “We have a very clean and simple way of doing that in CCC ONE by using existing functionality. We don't provide repairers with the specific language, but we do show them where these items can be configured."
What was the BAR's response to these nine new documents? "The BAR can't endorse a product like this created outside of the agency, but they did tell us that the information we're providing relative to Write it Right is accurate", said Molodanof.
"Creating a document like this available for everyone's use seemed like it could provide a lot of value for repairers in California,” said Fincher. "We worked with the CAA on this, of course, but we don't want to make it proprietary in any way. So if another information provider wants to implement a similar document and customize it for their own application, we're completely fine with that. We just want to get this out to our customers, because in the end, we just want to help repairers in California be compliant with the BAR."