According to CASPER the selection of the Demand Engine, Review Engine and the Digital Lobby solutions will assist CASPER members implement and benefit from the widest range of digital based sales, marketing and customer service tools available to the auto service and auto body repair industries.
John Vanderschaaf, President of CASPER said, "We are very excited to offer our members access to these powerful sales, marketing and customer service solutions. Our members are always looking for more and better ways to improve how they market their businesses, increase their sales and improve the way they service their customers. The Demand Engine, Review Engine and Digital Lobby systems from eMarketing Sherpas offers more options and solutions than any other company we have researched."
Frank Terlep, Founder and CEO of eMarketing Sherpas stated, "The Coalition of Automotive Service Providers (CASPER) understands that their members need and want new and better ways to market to, sell and service today's 'connected consumer.' Our Demand Engine CRM suite, Review Engine online review and reputation system and Digital Lobby in-house digital signage, menu board and interactive kiosk system will provide CASPER member shops with a selection of sales, marketing and customer service solutions unmatched in the market today."
According to CASPER and eMarketing Sherpas, The Demand Engine CRM Suite is a turnkey, sales, marketing and customer service system that includes email and SMS/text marketing and communications, social media marketing, online review and reputation management, Net Promoter Score (NPS) management, a 10-page website, Apple and Android mobile apps, eCoupons and promotions, in-house digital signage and menu boards and more.