The solution includes remote diagnostics, on-site technicians and in shop mobile services.
The carefully orchestrated rollout began September of 2017. The project involved assigning key stakeholders from both organizations to a detailed project plan culminating in a sophisticated implementation benefiting all locations. The teams were led by asTech™ Chief Technical Officer Frank Terlep, and Cooks Collision’s third generation family member Matthew Wood.
The partnership calls for asTech™ to be the Preferred Provider of diagnostic and vehicle electronic repair services for all Cooks Collision locations. “At asTech™, we’re partnering with quality driven organizations like Cooks Collision to protect people’s lives by ensuring proper repair of automotive electronic systems,” said Dan Young, VP Sales and Marketing of asTech™.
asTech™ CEO, Doug Kelly added, “We recognized early on how important safe and proper repairs were to owners Don and Rick Wood. This is a special family who has been a dominant player in the California collision repair business for four generations.”
asTech™ uses only OEM factory scan tools operated by ASE Certified Master Technicians. asTech™ secures the vehicle build data on every car. The build data provides asTech™ Technicians access to all of the modules on the car. Within minutes of completing the diagnostic service request asTech™ sends a comprehensive report to the repair facility. The report lists the OEM tool used, the number of modules read, key repair recommendations and all of the diagnostic trouble codes and issues identified during the diagnostic process. “Our whole goal is to keep the car in the production lane at the shop.” Young said. Using OEM tools, asTech™ is able to perform reprogramming and recalibrations while the car stays at the Cooks Collision Center.
Matthew Wood runs the daily operations for Cooks Collision. Their thirty-eight store footprint stretches from Sacramento all the way south to Los Angeles, Matthew Wood said, “asTech™ has been a great partner throughout this entire process. They help us ensure we are repairing cars back to pre-accident conditions free of DTC’s. Our customer’s safety is the number 1 priority, asTech™ helps us deliver that.”
For more information visit: astech.com