An important aspect of being a great leader is knowing when and how to create what Ken Perlman refers to as “psychological safety.”
Iraq War veteran Josue Guerrero-Uribe received a completely refurbished 2017 Hyundai Elantra from Allstate and Caliber Collision in Costa Mesa, CA, late last year as part of the National Auto Body Council (NABC) Recycled Rides™ program.
When Dylan Maki, VP at Maki Body & Glass in Grand Rapids, MN, isn't landing big DRPs or luring in body repair work by stressing quality and top-notch customer service, he is a professional fisherman who competes in large tournaments nationwide.
People started jumping off the Facebook bandwagon after it was revealed that Cambridge Analytica was allowed to "harvest" user data without consent from Facebook users, compromising their personal data.
The John Eagle Collision decision of 2017 was one of the most momentous in the history of the collision repair industry.
During a recent Guild 21 podcast sponsored by VeriFacts, Bryan Robaina asked attendees if it’s best to replace parts with new ones during a repair to maintain the vehicle’s OEM / Certified Pre-Owned (CPO) status.
If any body shop in America can be called the quintessential post-war body shop, it’s Bistagne Bros Body Shop in Glendale, CA.
By 1943, WWII was in full swing. There were no new cars; tires and gasoline were rationed, and the American public wasn’t driving very far ... or bothering to renew their auto insurance.
When deserving people get cars from body shops, either MSOs or independents, it is always a win-win for the industry and the community.
I interviewed a body shop manager a few years ago who told me that he motivated his people through fear.
When George Melendez isn't writing estimates at Regal Collision in Vallejo, CA, he is working as a security specialist for the San Francisco Giants at AT&T Park.
I am excited to initiate this monthly column that will keep shop owners up-to-date regarding important legal cases, rules and regulations, and new operating procedures that affect our industry.
20 Years Ago in the Collision Repair Industry (August 1998)
During a recent webinar, Nick Schoolcraft explored the three most common causes behind unfavorable customer interactions at collision repair facilities. He also shared tactics and tools to help attendees overcome these obstacles to enhance their businesses.