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By 1943, WWII was in full swing.  There were no new cars; tires and gasoline were rationed, and the American public wasn’t driving very far ... or bothering to renew their auto insurance. 

When deserving people get cars from body shops, either MSOs or independents, it is always a win-win for the industry and the community. 

 

I interviewed a body shop manager a few years ago who told me that he motivated his people through fear. 

When George Melendez isn't writing estimates at Regal Collision in Vallejo, CA, he is working as a security specialist for the San Francisco Giants at AT&T Park. 

Tuesday, 10 July 2018 16:36

Ask the Auto Body Attorney: The State Farm Case That Never Seems to End

Written by Bruce L. Roistacher, Esq. NY, FL and DC Bar

 

I am excited to initiate this monthly column that will keep shop owners up-to-date regarding important legal cases, rules and regulations, and new operating procedures that affect our industry.

20 Years Ago in the Collision Repair Industry (August 1998)

 During a recent webinar, Nick Schoolcraft explored the three most common causes behind unfavorable customer interactions at collision repair facilities. He also shared tactics and tools to help attendees overcome these obstacles to enhance their businesses. 

Earlier this year, industry veteran David Caulfield opened Fix Auto Anaheim North in Anaheim, CA, using an innovative business model.

Dave Dunn is not just a shop owner. He is also a marketing guru, the owner of a training center and the founder of Gator Sauce, a culinary creation that he uses as a marketing tool that has people throughout Illinois salivating and pouring it on everything from gumbo all the way to scrambled eggs. 

20 Years Ago in the Collision Repair Industry (July 1998)


I was recently told of a body shop doing more than $5 million in gross sales per year. It sounds like an impressive operation until you consider that this shop, heavy into direct repair programs (DRPs), has only a 4 percent profit margin. 

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