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Wednesday, 20 March 2019 16:35

Keeping Score

Written by Dave Luehr

Make it a Game

 

In the popular 1980s book "The Game of Work," author Charles Coonradt wrote, “People will pay for the privilege of working harder than they will work when they are paid.”

Thursday, 14 March 2019 22:24

Hey Toby! Kool Tools: SEMA 2018

Written by Toby Chess

It’s that time of the year again (sixth year in a row) for the article that all of you in the collision world have been waiting for—Kool Tools of SEMA 2018.

 

Ron Bello, an up-and-coming stand-up comedian, has been working as an estimator at Mike’s Auto Body in Fairfield, CA, since November 2018.

In 2013, engineers Josh Melick and Assaf Arkin founded Broadly, a company that facilitates businesses’ success online through Facebook, Yelp, Google and NextDoor, while living in Oakland, CA.

 

By the mid-1950s, more than a million Americans had been in car accidents and died on the nation’s roads and highways.

 

For body shop owners and managers who are still “winging it” when scheduling repair jobs, there is a better way to manage the process and proactively run a collision repair shop, according to Dave Luehr and Ron Kuehn.

While working with a shop on some quality control (QC) issues recently, I discovered they were still using a paper QC checklist.

Collision repairers often don’t recognize the tremendous value of incorporating well-defined processes into their body shops, according to Steve Feltovich, president of SJF Business Consulting LLC.

There’s an important question everyone in the collision repair industry should ask themselves, according to award-winning journalist and communication trainer Jeff Ansell: If your body shop or business is accused of transgressions, real or imagined, would you know how to respond to the media?

It’s time for this industry to resolve the parts code mess.

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