Allstate Insurance Co., based in Oak Brook, IL, will open a new service center in Draper, UT. The South Valley facility—the second of its kind in the nation—is scheduled to open by the end of May 2014. The other Allstate service center is located in Hudson, OH.
“These centers directly serve our Allstate agency owners and their staff,” said spokeswoman Chelci Vaughan. “They're designed to help the local agencies quickly and effectively serve customers.”
Initially, Allstate will fill 35 open positions in Utah, with plans to hire up to 100 more employees in the next year.
“Opening this office will expand Allstate’s service capabilities for our 9,400 agencies and help us better protect our customers,” said Bill Ballinger, Allstate senior vice president of Agency Contact Center Operations.
Of the 35 open positions, 30 will be customer service representatives, while the remaining five openings will be leaders or administrative support staff. Starting pay for the new facility will begin at $12.50 per hour.
Ballinger said employees from other local offices will eventually move into the new service center, which will house more than 300 employees by the end of 2015.