The 2nd tour stop was given by Shelton Byrd, Inside Sales Representative, who provided an overview of the Mitchell RepairCenter Estimating system.
At the 3rd stop Jerry Gastineau, Technical Writing Manager, provided information about Mitchell’s Collision Estimating Database which is developed by 3 key process teams. The Parts Team is comprised of staff with many years of dealership Parts Department experience, the Labor Team staff has over 10-15 years of hands-on collision repair experience, and the Estimating Team is made up of staff with extensive estimating backgrounds. This group works with raw data from over 66 OEMs and through their Mitchell authoring process they turn this raw data into usable data for collision repair professionals.
The 4th stop provided information on Mitchell’s RepairCenter Customer Experience Management (CEM) solution and was presented by Kelly Sedemund, Director of Client Programs. Powered by Autochex, the CEM solution helps collision repair shops listen to their customers’ feedback and “turn CSI into a competitive edge for their business.”
The 5th stop provided information on Mitchell’s TechAdvisor database and was presented by John Bachman, Technical Writing Manager. According to John (pictured at right) the TechAdvisor database provides Repair Standards for all makes and models and detailed vehicle dimensions. Mitchell measures each car independently from OEM-provided measurements and measures over 150 new cars per year. Mitchell is now using a new indoor GPS system to measure cars more efficiently.
For additional information about the CAA and membership benefits, contact Hop Sanchez at SanchezH@Finishmaster.com.
For additional information about Mitchell International and their products and services contact Mitchell at 800-238-9111 or visit the Mitchell website at www.mitchell.com.