Chapman, Sletner and Consumer Direct contend their insurance policies are product warranties because they require consumers to put additives in their cars. The additives supposedly protect the car from mechanical breakdowns. The Department of Insurance maintains that the additives have virtually no effect in preventing breakdowns and are a sham to avoid insurance regulation. CDI alleges that Consumer Direct is not licensed to act as an insurance company, lacks the financial capital to do so, and therefore poses a hazard to consumers.
In addition to the licensing violation, Consumer Direct has generated numerous complaints around the country and in California alleging high-pressure and deceptive telemarketing calls, illegal calls to cell phones and people on the Do Not Call list. In addition to these alleged violations, the Department also accuses Consumer Direct of failing to honor claims and failing to properly handle cancellation refund requests.
California residents who have had problems with Consumer Direct Warranty Services, Warranty Administration Services, Inc., or Warranty Administration Solutions, Inc. are encouraged to contact the Department of Insurance.
Consumer Direct Warranty Services is headquartered in Redding, California.
The Department has published a consumer guide entitled “Guide to Auto Service Contracts and Agreements” that explains how to make an informed decision when it comes to buying mechanical breakdown protection for a vehicle. The consumer guide can be found on the Department’s website at:
The Department’s pleading against Consumer Direct can be found on the Department of Insurance website at