Tuesday, 06 August 2013 00:59

ASA of Arizona Meets with Arizona Dept of Insurance Director on Consumer Fairness

The ASA AZ Committee for Consumer Fairness met recently with Director Germaine L. Marks of the Arizona Department of Insurance. The goal of the Committee is to ensure that consumers, as outlined in Title 20-461 of the Arizona Revised Statutes, are dealt with in a fair and ethical manner when processing insurance claims.

Three issues were addressed with the Director:
• Types of replacement vehicles allowed in 3rd party claims as well as reimbursement for loss of use when the renting of a vehicle is not practical
• Direct billing of rentals in 3 rd party claims
• Underpayment of claims to vehicle owners as a result of poorly written insurance estimates

Director Marks, along with Andrew Carlson, Executive Assistant for Policy Affairs, listened to the concerns and various scenarios that repairers experience on a daily basis. The Department discuss these issues with the Consumer Affairs Department and will also review the wording on the 3 rd Party Consent Form which allows a person to assign, on their behalf, another individual the right to file a complaint with the Department of Insurance. “We hope that this will be the first of many meetings with the Department that will allow ASA the opportunity to resolve is sues on behalf of consumers.” Indicated Luz Rubio, Executive Director of ASA. “As an association serving members of the collision repair community, where excellent customer service is the ultimate goal, these issues need clarification in order to provide guidance to consumers.” The Automotive Service Association of Arizona is a not for-profit trade association of its kind dedicated to and governed by independent automotive service and repair professionals. ASA of Arizona serves a membership base that includes groups from both the mechanical and collision repair segments of the automotive service industry. ASA of Arizona’s mission advances professional ism and excellence in the automotive repair industry through education, representation and member services. For additional information about ASA of Arizona visit www.asaaz.org.