Identifying the service advisor as the one who holds the key to success or failure for an automotive business, this course strove to help service advisors reach the next level of understanding in their vital role.
David from Jerry’s Auto Repair in Pullman, WA, noted, “The class has given me the confidence to get the sale and move past the first ‘no.’ My skills have improved.”
Herb from Autocraft Spokane in the Spokane Valley added, “I’ve been writing service for 23 years, and this class really helped me better understand today’s customer and polished my skills.”
O’Neal’s seminar focused on understanding today’s consumer, building a database from leads, lead conversion fundamentals, delivering a professional sales presentation, five key traits of a trusted service advisor, how to get past the first “no” and more. Those who missed the October session will have another opportunity when O’Neal presents in Lakewood, WA on February 10-11, 2017. Details and registration information is available at www.northwest.com.