Tuesday, 18 October 2016 16:51

Shop Strategies: Body Shop Aims to Redefine the Collision Repair Experience

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Autohaus1
Owned by Saif Yasin, AutoHaus is located in Chicago, Illinois.

 

Located in the Bucktown/Lincoln Park area of Chicago, Saif Yasin owns and operates Chicago Autohaus.

In addition to its dealership and service center, the business opened a collision repair shop three years ago that has grown to become one of the largest in the area. Yasin said the shop is dedicated to providing excellent service and is redefining the collision repair experience for customers.

 

Q: What prompted the opening of the body shop and what is your primary area of focus?


A: A friend of mine and I started out working at Flash Cab in Chicago, fixing friends’ cars. We decided that we wanted to redefine the collision repair experience for our customers. We opened the doors to this location in January 2014 and currently have about 12 employees. 

 

From the beginning, we have offered all types of auto collision and repair services for local law enforcement agencies, family cars, dealerships, fleet management companies and more. We also provide auto painting and vehicle customization, such as vehicle wraps, headlight/taillight inner modifications and interior work.

 

Q: What sets your business apart from the competition?


A: Chicago Autohaus is not your standard body shop. We model our entire culture opposite of what most have come to know as the “body shop industry.” We are trying to set the bar for what auto collision services should be and how customers absolutely need to be treated.

 

A lot of the auto repair shops in the industry were started decades ago. We here at Chicago Autohaus are in tune with the new day and age of doing things. The industry has changed throughout the years and a lot of these older shops are stuck in traditional ways. We developed a unique repair process, utilizing new age technology such as picture updates, texting alerts, etc. 

 

At the same time, we are committed to provide safe, high-quality repairs and work to return vehicles as quickly as possible. We are proud of our swift response times, extremely polite staff and outstanding rates.

 

Autohaus2

Yasin said the company is committed to providing safe, high-quality repairs for all of its customers.

 

Q: What is the importance of excellent customer service?


A: Customer service is our number one priority. We are dedicated to offering a variety of auto collision services and consider our customers as family members. Our slogan is, “We meet by accident, but you leave as a friend.” Building relationships with our clients is very important to us.

 

We pride ourselves on giving clients the highest quality work and want customers to feel just as comfortable fixing their luxury car as they are buying it. We know that their life has been inconvenienced and getting their vehicles repaired is the last thing they want to do. It’s our job to get them back in the game as quickly and safely as possible. We also recently opened an Enterprise Rent-A-Car on our premises, which is convenient for our customers.

 

Q: Are you part of a DRP (direct repair program)?


A: We are mainly a State Farm direct repair facility and have an average turnaround of four days. I believe this is one of the fastest drop off and pick up times among all State Farm preferred shops. We also do work with many insurance companies. We are a fairly new shop, but we have been pushing to get more DRPs lately. 

 

Q: What types of initiatives do you employ in your own shop that you can share with others?


A: We've been around the auto industry for many years and we feel that the way we do things here surpasses other shops. We take our time, we make sure things are done right the first time, we treat every customer like a friend, and we make sure each car gets done as quickly as possible. No car just sits for long periods of time and we try to make sure everybody leaves happy. We also keep the shop as clean as possible and update our tools on a monthly basis. We constantly look for ways to become better. 

 

 

For more information about Chicago Autohaus, visit www.chicagoautohaus.com. 

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