The Toyota Triple Crown Award is based on customer satisfaction, growth, benchmark achievements, and individual certifications of managers, estimators, and technicians over a 12-month period. Gullo Toyota came out ahead of more than 170 other Toyota Certified Collision Centers to win the 2013 award. Cortez notes, “Having our organization again receive the 2013 Toyota Certified Collision Triple Crown Award reaffirms the attention and expertise we devote to every repair.”
Nationally, over 170 Toyota Certified Collision Centers competed for the award. Travis Rice, Gulf States Toyota collision operations manager, notes, “We are very proud of the collision team at Gullo Toyota and their ongoing dedication to Toyota owners’ satisfaction, not only by the quality of repair, but throughout the entire customer experience.”
Gullo Toyota Collision Center employees enjoyed the awards ceremony immensely. Cortez shares, “We had many of the top managers and presidents from both Toyota and Sherwin Williams attend, as well as our families. We laughed and celebrated the accomplishment together. It was very memorable.”
Gullo Toyota, a family-owned business, was founded in 1970 and has been located in Conroe since 1992 when owner Tony Gullo developed a 16,000 square-foot collision repair facility that has 17 employees with an average tenure of over seven years. The shop participates in four DRPs with AllState, State Farm, Safeco, and Mercury insurance companies.
Gullo Toyota is well-known in their community for their charitable spirit. The Gullo family has created Gullo Christmas for Kids, a charity that supports over 60 underprivileged families who may not be able to enjoy the holiday season otherwise. Along with supporting numerous schools with Earning by Learning, marquees and scoreboards for their athletic events, Gullo has created more than 40 scholarships to aid these local high school seniors in their future educational endeavors.
When asked about what makes Gullo different from other shops, Cortez proudly explains, “We have many long-term employees, which helps us stay consistent in the quality of our repairs and our customer service. We consider ourselves to be a small-town shop that truly follows our motto ‘we treat you like family’.”