Those complaints resulted in Louisiana insurance policyholders receiving an additional $3.3 million in insurance payments in the first half of 2013 as a result of assistance from the department. Louisiana Insurance Commissioner Jim Donelon says these funds are in addition to the original amounts offered to consumers by their insurance companies and are the result of LDI staff working with insurance companies to resolve complaints.
The average money additional money received per complaint was $3,375
Overall, from all lines of insurance, the LDI received more than 2,000 consumer inquiries and more than 1,500 consumer complaints from January through June 2013.
"The experienced LDI staff can assist consumers to secure additional insurance settlements when their particular case warrants such action. Our staff can advise on when to file a complaint against an insurance company and help resolve disputes with insurers," said Insurance Commissioner Jim Donelon. "We can assist in determining what options are available to consumers when they are unsatisfied with the resolution of a claim."
This amount is up from the first half of 2012, when the LDI assisted consumers in receiving more than $2.6 million in additional insurance payments stemming from consumer complaints.
For year-end 2012, insurance policyholders received an additional $6.4 million in payments by requesting assistance from the Louisiana Department of Insurance.