Gullo Toyota of Conroe, Texas, has been named the Toyota Certified Collision Center of the Year. The Toyota Motor Sales, USA award is based on meeting Toyota’s highest standards for customer service and rigid criteria for productivity in numerous key areas of the collision business.
“We were a top four finisher last year, so we did some things differently from 2008 to 2009. In particular, we concentrated on the little things - keeping the customers regularly informed and having three sign-offs when filling out quality control checklists on finished vehicles to ensure better quality. While these and other things seem simple enough, it's easy to veer away from them when faced with the demands of everyday work,” said Michael Cortez, collision center manager for Gullo Toyota. “We did not accomplish this on our own. I would like to thank Tony Gullo Jr. and family, Travis Rice with Gulf States Toyota, Dave Pyle with Toyota Motor Sales, USA, and Sherwin-Williams Automotive Finishes (SWAF) for all their support through the years.”
Larry Mooney, area sales manager for SWAF noted that it is a great privilege to support the Gullo Dealership network. He added that this is the fourth time in the last five years that one of Sherwin-Williams’ customers has been the recipient of this award.