About 40 percent of drivers involved in crashes report spending four or more days managing the process of getting their vehicles repaired. This means area drivers collectively lose nearly 9,000 hours of time; that's more than three years managing the claims/repair process.
To help save drivers time, The Progressive Group of Insurance Companies, announced on January 30 the opening of its first Service Center in the Denver area. According to a company press release, drivers here can now receive a claims service that reduces the time each driver spends on the claims/repair process from four days to about 15 minutes. And the service is not limited to just Progressive Direct or Drive Insurance customers, its also available to anyone involved in a claim with these customers.
If drivers choose to use the new Denver Service Center, according to a company press release, they can drop off the damaged vehicle and, in about 15 minutes, can leave in a rental car assured that a claims representative will handle the process from beginning to end. This includes overseeing the work that the body shop does, and that the repairs will be guaranteed.
Without this level of claims service, drivers have to spend several days doing everything themselves.
"The Service Center approach is simple and it works," said Franklin Duru, Denver Service Center manager for Progressive.
The opening of the new Service Center at 6201 Broadway St. in Denver marks the 45th Progressive Service Center in the U.S. and the first in Colorado.