Krist began by giving an overview of Mitchell International. Currently, they have over 66 different manufacturers. Mitchell technicians are I-CAR certified and the company owns and maintains its database. It does not have a third-party database. This allows the company to complete studies and make changes to the database quickly, for a more complete and accurate estimate.
Krist introduced the Toyota Predictive Estimating feature. Kevin Adams, with Krystal Auto Collison, asked about no roof being present in the new Toyota Predictive Estimating feature. Krist said he doesn’t have a confirmed date, but that this addition is coming. He also added that zero point calibration must be done on all Toyota vehicles that come in to a shop for repairs.
Krist stated that all vehicles should be repaired based on OEM repair standards. Whether you use Mitchell Tech Advisor or some other program, OEM repair standards must be followed. According to technical data from other manufacturers, a zero point calibration must be performed.
Krist put an end to the “Dash Light Myth.” Just because there isn’t a light on the dash stating there is a problem, doesn’t mean there isn’t a problem. There may be several “triggers” involved and the “trigger” doesn’t occur until after the customer takes delivery.
A complete system diagnostic should be run to ensure systems have been reset. Mitchell Repair Center Tech Advisor has access to critical information and step-by-step directions on how to remove and replace difficult and/or expensive parts. This is a web-based program, so once a shop subscribes, the technician can pull this information up on their smartphone while standing in the shop looking at the vehicle. Any technical data a collision technician needs can be located with Mitchell Repair Center Tech Advisor.
Adams asked if Mitchell follows DEG. Krist said they did and the demo he used at the meeting came from DEG. They were alerted to this issue on DEG and after they completed their time study, the change of time was made to the database. Adams also stated that he uses Mitchell Estimating and said the 1/4 glass needs to be a stand-alone item. Krist explained he knows exactly what he is asking and that he will bring that recommendation up, but made no promises as to any change. Adams also wanted to know more about the pricing of Tech Advisor. Krist stated that Mitchell offers promos from time to time, and if anyone wants a quote, just call him at his office, (858) 368-7854. He welcomed anyone to call and he'll try to answer all concerns and questions about Mitchell products. He said they can tailor their software for any shop.
Other topics addressed during the meeting included some of the current changes going on locally concerning the collision industry.
Kiley Polson is the new collision instructor for the Northwest Louisiana Technical College collision program. Gary Weese announced that Chris Shepherd has taken the position of collision instructor for Caddo Career & Technology Center’s collision program.
Weese then stated that Louisiana State is determining budgetary items and said its collision students may be ASE-certified. He would like feedback on the differences between ASE certification versus I-CAR. Weese can be reached at (318) 834-6633.
The next meeting, scheduled for November, will include a presentation from AudaTex and CCC.