In the same week, a second lawsuit was filed against Travelers for non-payment of a parts return fee resulting from the acquisition and return of what Gunder’s claims were “ill-fitting” aftermarket parts—a fee that Gunder says “most, if not all other carriers, now pay.”
“The more we do, the faster they seem to settle,” says Gunder. “The best thing is that more and more insurers and claims people are paying what is fair and reasonable to avoid being sued. The need for legal action is decreasing as more insurers pay what is fair and reasonable.
“We have a reputation for quality work, and I hear on a regular basis now, ‘I’m told to pay Gunder’s what you ask for because we know you’re going to do it… and actually Ray, we would pay other shops in your area but they simply don’t ask.
“I’m overwhelmed by all the attention I’ve been getting on these issues, but as I’ve said many times and continue to say, I’m just a simple country boy who works hard to please my customers and who wants to see my hardworking employees get paid for every drop of sweat they drop. I couldn’t have waged these efforts or been as successful if it weren’t for my brilliant attorney, Brent Geohagan (see CCRE story this issue), and the experience and business coaching of Barrett Smith of Auto Damage Experts, both of whom have become very close and trusted friends of mine. Without their wealth of knowledge and their moral support and encouragement, I don’t know if I would have or could have embarked on this journey.”
“We stay very busy, and last week was no different other than we received three settlements from insurers to bring closure to three lawsuits; and we filed a new lawsuit against Travelers!” states Ray Gunder, founder of the 43 year old Gunder’s Auto Center in Lakeland, Florida.