As shown in the accompanying copies of Gunder’s survey and State Farm’s internal documents, Gunder’s “Repair Facility Survey” was completed and submitted on 09-29-2009. This survey shows where it lists 15 technicians and 34 work stalls. Furthermore it is asked of the repairer: “Do you use an automated paint materials rate calculator?” which Gunder’s marked “YES” and left the question: “Rate charged for paint materials” blank.
As illustrated in State Farm’s internal “Repair Facility Rates” page, dated 09-30-09 (the following day), it clearly shows whereas the results of the information submitted by Gunder’s was changed and the survey was altered to reflect that the ”shop capacity” was noted as “10” and the “use paint/mtrl rate calculator” was noted as “N” (NO). Furthermore State Farm entered a “rate charged for paint materials “of $26.00 where Gunder’s had listed none. This information also shows to have been updated by State Farm’s Bob Davis.
The third and final document: State Farm’s “Market Area Information” reveals whereby 55 market area shops were surveyed representing a total “capacity” of 260 and suggests a “PCP” of $26.00 per refinish hour for materials.
This report reflects that “0”, ZERO, none; not one respondent noted the “use of a paint/mtrl rate calculator usage” even though Gunder’s clearly had. This document shows “last approved by BCXO Davis, Bob”.
The full text of the survey originally filled out by Gunder's Auto Center can be viewed HERE.
The full text of the survey Gunder's Auto Center alleges was changed by State Farm can be viewed HERE.