On September 29-30, the Independent Garage Owners of North Carolina (IGONC) will host its 2017 Automotive Service and Technology Expo (ASTE) at the Embassy Suite and Convention Center in Cary, NC. The association is excited for this year’s event.
“The ASTE is the largest aftermarket automotive show in the Southeast, designed for shop owners, service advisors and technicians,” IGONC Executive Director Bob Pulverenti states. “This must-attend event features some of the nation’s top trainers delivering cutting edge information at a price that one would expect to pay for just one seminar. We’ll have raffles, an awards dinner, and a lot of fun, and we already have many new vendors signed up to join us for the first time ever. Don’t miss out – join us for training classes, a trade show and much more!”
IGONC’s 2017 ASTE will begin on Friday morning with a full-day course on “Getting to Yes with Confidence” taught by 180BIZ Founder Rick White, whose presentation will arm service advisors with the tools necessary to ensure success during each sales situation.
From 9 a.m.--noon, attendees will have the opportunity to attend one of four valuable training sessions. Bill Haas, owner of Haas Performance Consulting ,will focus on delivering superior customer service during “Customer Care and Communication,” while ACDC CEO Craig Van Batenburg’s presentation on “Electrical Analysis for the Confused” is designed to help technicians understand Ohm’s law, volts, amps and resistance. Chris Peace, Instructor for AC Delco’s “EVAP Diagnostics” will provide an overview of evaporative emissions and the systems that control them, and “Light Duty Diesel: Exhaust After- Treatment Systems,” taught by CARQUEST Instructor Joseph Smith Jr., will present the operation and design of complex light duty diesel vehicles, providing skills and knowledge that can be applied to today’s pickups and vans, as well as diesel-equipped cars.
During lunch, Skip Potter, Executive Director of the National Automotive Service Task Force (NASTF), will present “Aftermarket Access to OEM Service Information.” During this presentation, Potter will discuss current laws that require all U.S. vehicle manufacturers to provide independent technicians with the same level of access to service information made available to their franchise dealer techs. Potter will also discuss how these entities can work together to provide the vehicle owner with the best possible customer service experience.
Four informative seminars will also be available from 1-4 p.m. on Friday afternoon. During “Strategies for Effective Leadership,” Haas will suggest ways to implement effective leadership strategies that create a positive, empowering culture for employees. Van Batenburg’s “Introduction to High Voltage Systems” will expand on his morning session as he covers the components used in high voltage systems. In “Diagnosing Multiplexed Data Business Networks,” Peace will guide techs to hone their problem-solving skills for serial data failure modes in multiplex networks, while Smith’s “Scan Tool Analysis: Modern Air/Fuel Management” will concentrate on air/fuel management strategies implemented in Advanced Tier platforms.
Following Friday’s training sessions, attendees will enjoy an evening of networking with peers at the Hotel Managers Reception, IGONC’s Casino Night and a Hospitality Suite.
Five beneficial learning opportunities are on Saturday morning’s agenda. NAPA’s Duane Throckmorton will teach important skills for utilizing working with “Subaru Diagnostics;” White will review common selling errors service advisors make in “Advisor Mistakes and How to Avoid Them;” and Van Batenburg will discuss “Plug-in Hybrid/EV Tech Tips on Chevy Volt and Nissan Lead.” Autoshop Solutions CEO Danny Sanchez will advise on how to successfully use Facebook as a marketing tool with enhanced targeting during “Reaching the Peak of Your Shop’s Social Potential,” while CARQUEST Instructor David Patrick will teach techs to more effectively diagnose a variety of drivability issues using fuel trim data through his presentation, “Scan Tool Analysis: Understanding and Using Fuel Trim Data.”
After lunch, during which the trade show will be open, the final five educational seminars of the 2017 ASTE will be offered from 2:30--5:30 p.m. Tools and techniques concerning vehicles plagued with lean codes, rich codes, misfires, and more will be explored during Throckmorter’s “Fuel Systems Analysis,” and Haas will talk about how the right employees aid shops’ competitive advantage in “Employees, Your Future Depends on Them (Finding and Keeping the Right People).”
Patrick’s course on “Effective Electrical Troubleshooting: Digital Storage Oscilloscope Applications and Testing” will cover appropriate testing methods of major automotive systems, and Steve Smith, Sales and Management for Pro-Cut, will discuss how brakes have been serviced and how the industry is moving to rotor matching as the proper brake service on today’s vehicles with “Why Should We Resurface Brake Rotors.” Finally, Aaron Lowe, Senior Vice President of Regulatory and Governmental Affairs for the Auto Care Association, will present “Telematics and Autonomous Vehicles,” providing an overview of vital efforts by national trade groups to ensure access to embedded telematics systems and software for the independent repair industry.