Richard Hixenbaugh of Collision Claim Associates was the guest speaker for the evening, and he discussed the need for establishing an accurate post-repair inspection facility at local shops. He also emphasized the importance of shops performing proper repairs, and he explained how to point customers in the right direction for diminished value claims.
GCIA is also evaluating the possibility of creating a consumer awareness video that shops can use to teach customers about their rights after an accident. The association is researching how they can develop this tool which Batchelor believes will be useful for member shops. GCIA plans to create this video sometime this year.
Additionally, GCIA is exploring legislative issues, and association leadership met with Representative Howard Maxwell early in February to determine what help they can expect to receive with this initiative. Batchelor is eager to work on some of the legal issues impacting GA shops, but he wants to ensure that any efforts undertaken will benefit shops, such as by increasing labor rates.
The association's labor rate survey is available online year-round, and GCIA urges shops to update their rate information so they can release their annual update in upcoming months.
GCIA will hold their next meeting on Thursday, March 24, featuring Chuck Elliot from KPA who will cover OSHA/EPA regulations.