Tony Ferraiolo, President of ABAC, noted, "Our app is free, easy to use and assists consumers by navigating easily through what would normally be a stressful and hectic process. Our app provides consumers with the convenience of having a guide readily available to lead them through the process of documenting the accident."
Downloading ABAC's "Now What?" app enables consumers to gather information, take photos, hare the report with others (including their collision repair facility), find an ABAC shop in their area, and file a complaint with the Department of Insurance. One app function advises the consumer to obtain needed information from the other driver, including their name and numbers, insurance company and policy number, as well as the car year, make and model. All this information can be entered and stored within the app or sent to themselves, another person or body shop. Photos can also be attached through the app.
The app's homepage allows the consumer to call 911, learn about their rights, file an insurance complaint, locate an ABAC shop, read about the association or access its YouTube channel. Choosing "File an Insurance Complaint" will direct the user to the Connecticut Insurance Department's website where they can upload photos and attach them to the complaint they submit electronically.
The "Know Your Rights" feature includes comprehensive advice about what to do after an automotive accident, covering everything from what to do at the scene, how to handle injuries and what to know about legal representation. This information was compiled by the Law Offices of Buckley & Wynne for their booklet, "Auto Accident Rights and Responsibilities."
By clicking "Find an ABAC Shop," the consumer will be directed to an interactive map showing nearby member shops as well as contact information and a link to the shop's website.
Ferraiolo stated, "The steps and resources provided give consumers confidence knowing their accident was properly documented, ensuring the repair process goes smoothly. Our app also provides the body shop with information needed to help customers file the insurance claim. Not only does our app provide a checklist for customers. It also provides valuable information and resources informing them of their rights and responsibilities. We encourage CT shops to invite customers to download the app and utilize the great features provided!"
ABAC's "Now What?" app is available for download at www.abaconn.org by clicking the "get the app" tab.